Factors Influencing Employee Turnover in Fast Food Restaurant Franchise of Fried Chicken in Eastern Economic Corridor Region

Abstract

            This quantitative study aims to 1) examine the personal factors affecting resignation decisions, and 2) investigate internal organizational management factors influencing resignation decisions among employees working at fried chicken fast-food franchise restaurants in the Eastern Economic Corridor (EEC) area. The sample consisted of 400 employees. Data were collected using questionnaires and analyzed using descriptive statistics (frequency and mean) and inferential statistics, including analysis of variance (ANOVA) and multiple regression analysis. The findings revealed that personal factors such as age, education level and job position had statistically significant effects on employees' resignation decisions. Additionally, internal organizational management factors, particularly supervisor relationships and work–life balance, significantly influenced resignation decisions. However, other organizational factors such as compensation and benefits, administrative policies, relationships with coworkers, nature of the job, working environment, career advancement opportunities, and job flexibility did not show statistically significant influence. These results highlight the importance of interpersonal relationships and work–life balance in human resource management to reduce employee turnover and promote sustainability in the fast-food industry within the EEC.