การบริหารจัดการที่มีอิทธิพลต่อคุณภาพและประสิทธิภาพในการปฏิบัติงานของพนักงานบริษัทขนส่งแห่งหนึ่งในจังหวัดชลบุรี

Abstract

This research aimed to: (1) examine the management factors influencing the quality of service performance of employees at a transportation company in Chonburi Province; and (2) investigate the management factors influencing the work performance efficiency of employees at a transportation company in Chonburi Province. The sample group consisted of 300 employees from a transportation company in Chonburi Province. A questionnaire was used as the data collection tool, and the data were analyzed using frequency, mean, analysis of variance (ANOVA), and multiple regression analysis. The research findings revealed that: (1) The management aspects, including shared values within the organization, strategy, competencies, systems, management style, structure, and staff, respectively, influenced the quality of service performance of employees at the transportation company in Chonburi Province. (2) The management aspects, including shared values within the organization, strategy, systems, competencies, management style, staff, and structure, respectively, influenced the work performance efficiency of employees at transportation company in Chonburi Province.