การดำเนินงานด้านระบบวางแผนทรัพยากรองค์กรที่มีผลต่อประสิทธิภาพการจัดการโลจิสติกส์ของบริษัทผลิตเทปกาวแห่งหนึ่งในจังหวัดชลบุรี

Abstract

This research aims to (1) compare the logistics management performance of employees at a tape manufacturing factory in Chonburi Province based on personal factors, and (2) examine the influence level of Enterprise Resource Planning (ERP) operations on the logistics management performance of a tape manufacturing company in Chonburi Province. The sample consisted of 286 factory employees. Data were collected using a questionnaire and analyzed with descriptive statistics, mean, analysis of variance (ANOVA), and multiple regression analysis. The results indicated that employees with different personal factors, including gender, education level, experience, age, and department, showed significant differences in logistics management performance across various aspects. Furthermore, the five ERP operation factors — top management support, project management, training and change management, system integration, and continuous evaluation and improvement — had a positive and statistically significant influence on all four dimensions of logistics management performance (p < 0.05). Among these, top management support and continuous evaluation and improvement were the most influential factors.